Ulm, July 22, 2026 – With the AI Agent Platform, NEXOWARE is launching AI agents specifically designed for the service processes of IT providers: ready-to-use AI agents for typical IT provider processes, as well as an AI Agent Designer that allows IT providers to configure their own agents according to individual specifications.
The IT provider market is changing rapidly. Rising customer demands and a persistently tight labor market are forcing IT system houses and MSPs to operate faster and more efficiently. Customers are demanding faster response times, seamless documentation, and transparent billing. Those who want to scale in this market need automation that is deeply embedded in their own service processes and tailored to the specific requirements of the IT provider business. Generic AI tools simply don’t deliver that.
Two entry points: ready-to-use AI agents and an AI Agent Designer.
NEXOWARE’s AI Agent Platform addresses precisely this need. The platform offers two entry points: ready-to-use AI agents for typical IT provider processes, and the AI Agent Designer, which allows operators to configure their own agents according to individual rules. The AI Agent Platform can interact with all NEXOWARE software solutions. The platform includes the necessary AI models (LLMs), hosted in Europe and GDPR-compliant.
“Generic AI tools are neither integrated into the processes nor the systems of IT providers. The NEXOWARE AI Agent Platform closes this gap: agents specifically developed for the IT provider business, deeply embedded in the systems, and acting autonomously. That’s exactly what we deliver.” the NEXOWARE AI Agent Platform.” – Dr. Oliver Mauss, CEO NEXOWARE
First release in the ticket lifecycle: from receipt to settlement
The first release of the AI agents focuses on the area where most of the time is lost daily: the ticket lifecycle from receipt to billing.
- The Ticket Triage Agent automatically classifies incoming tickets, creates a structured description, and, in the second expansion stage, assigns the appropriate technician based on skills and availability.
- The service text agent condenses comments and ticket content into a complete job description.
- The billing agent then generates a billable service including time entries.
More AI agents are about to be launched. Among them is an IT services agent that will analyze error messages and tickets and independently make changes and fix errors in desktop or server environments.
Depending on the risk level, the AI agents are equipped with human-in-the-loop mechanisms. Those who want to define their own processes can use the AI Agent Designer. In this visual interface, IT providers define the agent’s objective, data access, and decision-making framework, and determine the degree of autonomy themselves.
First European agentic AI platform for IT providers
With its AI Agent Platform, NEXOWARE is the first European software manufacturer to launch an agent-based AI platform specifically designed for IT providers, connecting all relevant business systems. ITSM and ERP are integrated at launch, with shop and document/output management integration to follow later this year. This allows AI agents to receive triggers from various systems, access data, initiate processes, and write back results – across the entire IT value chain.
Data sovereignty as an architectural principle
NEXOWARE provides its own LLMs for the AI Agent Platform, which are hosted in Europe, fully GDPR-compliant, and do not train with customer data. IT providers do not need to worry about selecting an AI provider or entering into external API dependencies.
The AI Agent Platform is now available. For more information and to book a demo, please visit [website address].https://www.nexoware.com/produkte/ai-agent-platform/.
About NEXOWARE
NEXOWARE offers an AI-powered platform for IT system houses and managed service providers (MSPs) that integrates all key business processes along the IT value chain. The group unites all end-to-end processes – from ERP and IT service management to e-commerce, process automation, and document and output management.
Through intelligent automation, AI-powered services, and best-practice processes derived from over 20 years of industry experience, NEXOWARE strengthens the competitiveness of IT service providers in the DACH region (Germany, Austria, and Switzerland). The group serves more than 1,600 customers in the DACH region and employs over 100 people at multiple locations.
Press contact
NEXOWARE Group
Daniela Mema