AI agents for system integrators and MSPs: When automation becomes real relief
Ulm, 23. September 2026 How can system integrators and MSPs grow with AI without simultaneously creating more and more manual processes and administrative tasks? Dr. Oliver Mauss, CEO of NEXOWARE, discusses this in the current interview with ChannelPartner. Under the title “The AI agent is a different kind of employee.” The discussion focuses on the…
Three brands become one company: NEXOWARE combines expertise
Ulm, July 27, 2026 – Three software companies within the NEXOWARE Group are merging into a single company. Following the introduction of the unified brand last November, the next step is now underway: the three companies are merging and will operate under the NEXOWARE name going forward. This will allow the company to consolidate its…
NEXOWARE launches AI Agent Platform: AI agents specifically for IT providers
Ulm, July 22, 2026 – With the AI Agent Platform, NEXOWARE is launching AI agents specifically designed for the service processes of IT providers: ready-to-use AI agents for typical IT provider processes, as well as an AI Agent Designer that allows IT providers to configure their own agents according to individual specifications. The IT provider…
NEXOWARE provides IT service management software as an integration platform for NOBIX
Ulm, July 1, 2026 – The nationwide managed service provider NOBIX will rely on NEXOWARE’s integrated software platform in the future – with NEXOWARE DocBee as its central IT service management system. This provides NOBIX with the technological foundation for its ambitious buy-and-build growth. A platform for a growing group In just a few years,…
More speed, more AI: NEXOWARE acquires visoma tickets
Ulm, June 8, 2026 – The NEXOWARE Group, a leading software provider for IT system houses and Managed Service Providers (MSPs) in the DACH region, is acquiring visoma tickets, one of the most widely used ticketing systems in the German system house market. With this merger, NEXOWARE is combining two of the best-known ticketing systems…
NEXOWARE Shop brings Device as a Service to the digitized B2B sales of IT system houses and MSPs.
May 6, 2026 – Ulm, NEXOWARE’s B2B e-commerce solution enables IT system houses and managed service providers to market hardware, managed services, and usage-based models fully digitally and with ERP integration.. The IT procurement market is undergoing fundamental change. A growing number of companies are opting for usage-based IT models instead of traditional hardware purchases….
ChannelPartner: How AI-powered service automation helps MSPs scale
April 29, 2026 – AI only sustainably relieves the burden on MSP services when it is embedded in integrated processes. NEXOWARE demonstrated at cmx 2026 in Munich why platforms outperform tool stacks in this regard and why service automation is becoming a scaling factor. In the daily operations of MSPs, many service teams have reached…
NEXOWARE launches Melvin: AI agent for 1st-level IT support with real problem solving
Ulm, March 5, 2026 – With Melvin, the NEXOWARE Group introduces an AI agent for first-level IT support that goes far beyond traditional ticket bots. Melvin takes over the telephone IT hotline, automates standard inquiries, and ensures fast, precise, and GDPR-compliant support under the brand of the respective system integrator or MSP.. An AI agent…
NEXOWARE strengthens its sales management with experienced system house experts.
Ulm, January 12, 2026 – The NEXOWARE Group is consistently expanding its sales organization and will introduce its new sales management team at the beginning of 2026. With Michael Mathieu as Chief Sales Officer (CSO) and Tom Schröder as Vice President Partner Sales, NEXOWARE gains two proven industry experts with many years of experience in…