April 29, 2026 – AI only sustainably relieves the burden on MSP services when it is embedded in integrated processes. NEXOWARE demonstrated at cmx 2026 in Munich why platforms outperform tool stacks in this regard and why service automation is becoming a scaling factor.
In the daily operations of MSPs, many service teams have reached their capacity limits.
Ticket volumes are increasing, tool landscapes are growing, and with them, the coordination effort. In a breakout session at cmx in Munich, Tom Schröder, VP Sales at NEXOWARE, and Frank Neumann, Managing Director of the IT consulting firm Neumann, demonstrated why pure ticketing systems and tool stacks are reaching their limits, and how AI-supported service automation can provide relief and better scalability.
Read the full article at ChannelPartner.