Ulm, June 8, 2026 – The NEXOWARE Group, a leading software provider for IT system houses and Managed Service Providers (MSPs) in the DACH region, is acquiring visoma tickets, one of the most widely used ticketing systems in the German system house market. With this merger, NEXOWARE is combining two of the best-known ticketing systems in the DACH region and accelerating joint product development – with a clear focus on automation and artificial intelligence.
Two powerful ticketing systems under one roof
The German market for IT system house software is consolidating. This acquisition creates a unique combination: with visoma tickets and the DocBee ticket system, two of the best-known solutions for system houses and MSPs will now belong to the same group.
For over a decade, visoma tickets has been one of the most trusted solutions for IT system houses. The intuitive system supports IT technicians from order acceptance and time and performance tracking to invoicing via connected ERP systems, such as c-entron ERP.
DocBee Ticket System is the cloud-native ITSM and ticketing system from the NEXOWARE Group. With its deeply integrated automation and AI capabilities, IT service providers can fully automate recurring service processes – from ticket classification and automatic assignment to solution proposal generation.
Together, both systems cover almost the entire spectrum of requirements for IT service providers in service management.
For visoma-tickets customers, the merger represents a clear added value:
- Faster access to new AI features such as automatic ticket classification, AI telephone assistant, intelligent solution suggestions and semi-automated first-level processes – available via the NEXOWARE Group platform.
- Faster availability of new features through the development and innovation power of a significantly larger team that is consistently expanding the shared platform base.
- Extended integrations along the entire IT value chain – from ERP to ITSM to document and output management.
Both products will initially remain available on the market under their established brand names. A merger of the platforms is underway. Future innovations, particularly in the areas of AI and automation, will be developed on the shared platform of the NEXOWARE Group and made available to customers there. Maintenance and support for visoma tickets will, of course, remain guaranteed; existing customers will receive early and structured support throughout the joint solution process.
Together towards the most comprehensive platform for IT service providers
With more than 1,600 customers in the DACH region, NEXOWARE is already the leading software group for system integrators and MSPs. The integration of visoma tickets and its customer base further strengthens this position and opens up new synergies along the entire IT value chain.
Automation and artificial intelligence are at the heart of the joint roadmap. NEXOWARE is already investing heavily in AI-powered features such as automatic ticket categorization, intelligent solution suggestions, and fully automated first-level support processes. Visoma tickets’ data foundation and deep industry experience ideally complement this approach.
“With visoma tickets, we are gaining one of the best-known ticketing systems in the German system house market. This acquisition is another crucial step in developing NEXOWARE into the most comprehensive integrated software platform for IT service providers in the DACH region. Together, we will take automation and the use of AI in IT service management to a new level.”
Dr. Oliver Mauss, CEO of the NEXOWARE Group
visoma brings practical expertise and a strong customer base
visoma was founded with the aim of digitizing the business processes of IT system houses through pragmatic, practical software. With visoma tickets, the company developed a solution that is consistently geared towards the needs of IT technicians and managers – from daily planning and performance tracking to invoicing.
Visoma tickets’ unique selling points include seamless ERP integration, an open API architecture for individual extensions, and direct support for managed service processes.
“The fact that NEXOWARE consciously chose visoma tickets in the current consolidation environment is a clear recognition of the quality, reach, and practical relevance that our team has built up over more than a decade. We are now combining precisely these strengths with the group’s AI infrastructure. For our customers, this means a significantly faster pace of innovation, earlier access to modern AI capabilities, and long-term investment security on a high-performance platform. I am very much looking forward to our journey together.”
Mike Bergmann, Managing Director of visoma GmbH
“From a technological perspective, connecting visoma tickets to the NEXOWARE platform is a major step forward. We are combining the proven functionality of visoma tickets with the modern AI and automation infrastructure of the NEXOWARE Group. This creates a platform that seamlessly covers the typical service processes of IT service providers.”
Florian Talg, Managing Director visoma GmbH
About Visoma
Visoma GmbH is a software provider specializing in IT system house software with over 13 years of industry experience. With visoma tickets, the company has developed one of the most widely used ticketing systems in the German system house market, designed to meet the specific needs of IT technicians, dispatchers, and managers in system houses and MSPs.
visoma tickets supports the entire IT service process from ticket acceptance to service recording and billing, and offers extensive interfaces to common ERP, monitoring and communication systems.
About NEXOWARE
NEXOWARE offers an AI-powered platform for IT system houses and managed service providers (MSPs) that integrates all key business processes along the IT value chain. The group unites all end-to-end processes – from ERP and IT service management to e-commerce, process automation, and document and output management.
Through intelligent automation, AI-supported services and best-practice processes from over 20 years of industry experience, NEXOWARE strengthens the competitiveness of IT service providers in the DACH region.
The NEXOWARE Group includes the companies c-entron, DocBee, docuFORM, and Electronic Sales. The group serves more than 1,600 customers in the DACH region (Germany, Austria, and Switzerland) and employs over 100 people at several locations.
Press contact
NEXOWARE Group
Daniela Mema
A notice: Press inquiries regarding total Tickets are coordinated through the NEXOWARE Group’s press contact.