Ulm, July 1, 2026 – The nationwide managed service provider NOBIX will rely on NEXOWARE’s integrated software platform in the future – with NEXOWARE DocBee as its central IT service management system. This provides NOBIX with the technological foundation for its ambitious buy-and-build growth.
A platform for a growing group
In just a few years, the NOBIX Group has risen to become a renowned managed service provider in Germany. Through a consistent acquisition strategy, NOBIX now unites regional IT service providers from northern to southern Germany under one roof – offering everything from managed print services and cloud infrastructure to security and support for core business applications such as DATEV. With approximately 300 employees at 13 locations, the group serves medium-sized businesses and public authorities, adhering to its brand promise: “One contact. Everything taken care of.”
Rapid inorganic growth brought with it a key integration challenge: A diverse array of ERP, ticketing, and billing systems, resulting from numerous acquisitions, had to be consolidated into a unified system landscape. NOBIX required a multi-tenant platform that would integrate all subsidiaries, seamlessly exchange group-wide performance and billing data, and simultaneously serve as a scalable foundation for further organic and inorganic growth.
Why NEXOWARE – the reasons for the decision
Following a structured evaluation, NOBIX opted for the NEXOWARE Group’s platform. The decisive factor was initially the need to replace the diverse ERP, ticketing, and billing systems resulting from numerous acquisitions with a unified, future-proof platform. Equally crucial was the requirement for true multi-tenancy: NEXOWARE DocBee ITSM offers the ability to manage and bill individual companies separately, while simultaneously supporting centralized administration and group-wide reporting. Furthermore, the planned integration of performance and billing data played a significant role. The goal is to map data exchange between subsidiaries via a shared platform in the future, thereby creating the conditions for greater transparency and control within the group. Finally, scalability was a key decision criterion. The NEXOWARE platform is designed to integrate further acquisitions in a structured manner and to incorporate new companies without fundamental system changes. This supports the NOBIX Group’s long-term growth objectives.
NEXOWARE DocBee ITSM as an operational control center
At the heart of the planned integration is NEXOWARE DocBee ITSM, which will consolidate all ticketing, service recording, and service management across all NOBIX companies. The ongoing project is laying the groundwork for the future automated transfer of services into billing, thereby reducing manual interfaces and media breaks. The implementation also aims to efficiently integrate future acquisitions into a shared service management landscape while simultaneously addressing site-specific requirements. With the introduction of NEXOWARE DocBee ITSM, NOBIX is building a scalable platform designed to support the group’s continued growth in the long term.
AI and automation as growth drivers
Furthermore, the NEXOWARE platform will provide access to a growing portfolio of AI-powered functions. DocBee will automate recurring service processes and significantly reduce manual effort. As the platform is further implemented, recurring service processes will be increasingly automated, and administrative overhead will be reduced. The goal is to relieve the burden on service teams and free up additional capacity for value-added tasks. This lays the foundation for further growth for NOBIX: more customers, more locations, and more services, without a corresponding increase in administrative complexity.
“NEXOWARE offers us exactly what a growing group like NOBIX needs: a multi-tenant platform that consolidates data across company boundaries and can grow with each new acquisition. This creates the operational foundation for us to consistently and efficiently implement our buy-and-build strategy.” – Andreas Török, CEO of NOBIX Group GmbH
“With NOBIX, we are gaining a partner that exemplifies how modern managed service providers grow today: in a structured, digital, and scalable way. Our platform is built precisely for this purpose – to support IT service providers not only in their day-to-day business but also in their strategic expansion. We are delighted to accompany NOBIX on this journey.” – Dr. Oliver Mauss, CEO of the NEXOWARE Group
About NOBIX Group
NOBIX Group GmbH is one of the fastest-growing managed service providers in Germany. Originating from strong regional IT service providers, NOBIX now unites around 300 employees at 13 locations nationwide. The group serves medium-sized businesses and public authorities as a one-stop shop for comprehensive IT solutions – from managed print services and cloud infrastructure to security and telephony, as well as the support of core business applications such as DATEV. NOBIX pursues a consistent buy-and-build strategy and has successfully acquired and integrated several companies since the group’s founding in 2022, including KKS Kemmler Kopier Systeme, DRUCK-LOS, KUHN IT, Digital Mountain, Huth Communication, Albakom, netmin Computer, blackpoint, and Systemhaus Bissinger GmbH, which now operates as NOBIX Munich. The managed service provider focuses on regional proximity, standardized service processes, and a scalable digital platform as the foundation for further organic and inorganic growth.
About NEXOWARE
NEXOWARE offers an AI-powered platform for IT system houses and managed service providers (MSPs) that integrates all key business processes along the IT value chain. The group unites all end-to-end processes – from ERP and IT service management to e-commerce, process automation, and document and output management.
Through intelligent automation, AI-supported services and best-practice processes from over 20 years of industry experience, NEXOWARE strengthens the competitiveness of IT service providers in the DACH region.
The NEXOWARE Group includes the companies c-entron, DocBee, docuFORM, and Electronic Sales. The group serves more than 1,600 customers in the DACH region (Germany, Austria, and Switzerland) and employs over 100 people at several locations.
Press contact
NEXOWARE Group
Daniela Mema
A notice: Press inquiries will be coordinated via the press contact of the NEXOWARE Group.