NEXOWARE DocBee ITSM. The AI-based Service Desk for IT Provider
Revolutionize your Support of the ticket acceptance to complete registration. Intelligent AI agents to relieve your Team – so you’ve outdone SLAs playing and your quality of service will maximize.
- Advantages
From the first Ticket to the final settlement in an intelligent solution.
Connect your Service Desk seamlessly with your external service, and the ERP for error-free operation without the need for manual effort.
Full control through intelligent Support-control.
Through intelligent Routing, Tickets will be transferred automatically to the appropriate experts, so that you can keep even at high load, the complete operational transparency.
Maximum efficiency by Autonomous AI agents.
Pass time-consuming standard tasks to smart Workflows, the routine cases in the Background autonomously solve and your Team felt relieve.
Perfect Service through real-time SLA Monitoring.
Automated Performance Monitoring in real-time warns you proactively impending Deadlines, so you comply with your contractual SLAs reliable.
Before optimised for on-site visits via the App.
With the mobile technician App service documented your outside all the time and the materials directly to the customers, so as to avoid errors in the subsequent ERP billing completely.
- Features
All Service Processes. A Platform.
NEXOWARE DocBee ITSM is all the key processes of your IT Support – from the automatic ticket acceptance and the intelligent Dispatching on the mobile technician App to seamless performance measurement in ERP.
Service Desk & Dispatching
Gather all the requests in a System, with clear priorities. Plan the use of your staff based on availability and individual Skill-Set.
Autonomous AI agents
Use ready-to-use special agents, or to build custom AI assistant. More AI agents work Hand-in-Hand, and apply complex processes completely Autonomous.
SLA & Performance Monitoring
Automatic alerts to ensure that you comply with agreed response and resolution times. The utilization keep your team live in the view.
Smart Mobile Technician App
Technicians have all the ticket details and system information, mobile. Maintenance is standardized to be performed, times, and materials directly on-site documented.
Performance & Travel Expenses-Capture
All recorded times can be seamlessly transferred for settlement to the ERP. Also, driving times and mileage capture mobile for error-free Transmission.
Self-Service Customer Portal
Your retail offer full transparency of the Ticket-Status. Customers find existing solutions in the knowledge base itself and reduce questions on the phone in advance.
Your ITSM with learning. Each Ticket makes it better.
NEXOWARE DocBee ITSM recognize patterns, find similar cases, and support your Team with a concrete solution proposals directly in the Workflow.
- Similar Tickets in the knowledge base and existing solutions for re-use.
- AI-generated answer suggestions – your Team is confirmed, the AI learns.
- Automatic prioritization based on urgency and customer segment.
Ask your ITSM. Get the answer in seconds.
The built-in AI capabilities to analyze, on the Basis of the full ticket history and technicians times and provide Instant Dashboards, in direct questions: “What are the Tickets, the SLA threaten today to snap out of this?” Not a BI project, no Excel analysis.
- KI-ad-Hoc analyses by natural language
- Built-in early warning system: SLA violations and capacity constraints in real-time.
- Graphical dashboard error-replace-prone Excel lists
- AI Agent Platform
Your ITSM as a data base for Autonomous AI agents.
NEXOWARE DocBee ITSM knows the Service processes of the IT providers & MSPs from the Ticket-input and Dispatching via the mobile App until the time of collection. Without the interfaces between the island of solutions, without loss of data between customers and technicians.
AI voice agent Melvin
Melvin takes over and automates the IT Hotline-Routine – autonomously, around the clock.
AI Agents
Invoice Agent, Ticket Agent, and co. directly access to the ERP data and act autonomously based on your real business data.
AI Agent Designer
Build your own agents, and access to your ERP data without developer IT project. The first Agent to be running in 20 minutes.
- Integrations
Seamless Integration into your existing IT.
NEXOWARE DocBee ITSM combines with the systems where you already work – natively, without the need for middleware project.
All of the packages at a Glance.
Choose the package that suits to your operation – and expand it at any time.
CoreJust go! The Version with the essential features for Ticketing and performance measurement. |
PerMore power for higher requirements. Advanced features for Ticketing and performance measurement. Additional Interfaces. |
UltimateThe All-inclusive package for maximum automation of their processes, incl. Customer Self-Service, interactive protocols and Enterprise Features. |
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Package Comparison |
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| Ticketing & Service Desk | |||
| Mobile App & CTI connection | |||
| Licenses | Max. 5 | Unlimited | Unlimited |
| Performance measurement | Base | Extended + Release | Extended + Release |
| SLA & contract management | |||
| Script-Automation & Integration | |||
| ERP integration | Add-On | Standard incl. | |
| Customer Self-Service & SSO |
Not sure what package suits you best?
Every Service Team has different requirements. Our Team will show you in a short conversation, as NEXOWARE DocBee ITSM with you, is introduced.
- References
IT Provider, the NEXOWARE DocBee ITSM use.
As an IT Provider, your processes with NEXOWARE DocBee ITSM upgraded and your margins have increased.
connecT system house LTD. automated IT Support, with NEXOWARE DocBee ITSM
120 employees, 710 customer and a ticket system that came along with the growth. With DocBee ITSM Support, distribution of tasks, and billing to run fully automatically.
Capeletti & Perl: From the traditional business to the digital system house
35 years of market presence, today completely digital: C&P combines Monitoring, Ticket Management, and accounting seamlessly DocBee – with automatic data flow back into the ERP.
NOBIX Group grows with NEXOWARE – a platform for 13 locations
The nation-wide Managed Service Provider NOBIX integrates all of the subsidiaries in NEXOWARE DocBee ITSM as a scalable Basis for his Buy-and-Build strategy.
- FAQ
The most frequently asked questions to NEXOWARE DocBee ITSM.
We already use a ticket system. Why should we change?
Ordinary ticket systems in the pure Capture of errors. NEXOWARE DocBee ITSM solves IT Service processes in a holistic way: with Autonomous AI-control, offline-capable technician App and the direct, seamless Delivery of all times to your merchandise.
The introduction of a new ticketing system, it does not take much to long?
No, because the platform is specifically configured for IT service providers. Standardized KI-RMM models and ready-made interfaces, Tools and ERP systems guarantee an extremely fast and smooth implementation.
How time-consuming the operation of the App for engineers on-site?
Minimal. Exactly for the rapid deployment of the App has been developed. It is completely intuitive to use, offline capable, and the annoying paper work takes your Team through smart checklists and digital signatures completely.
The use of AI in the Support is not much to be insecure?
No, because you keep full control at any time. The AI works as a personal assistant, E-Mails, pre-sorted and answers suggests. Who gives the final approval for complex cases – whether human or AI, you choose the flexibility of the configuration.
Contact us now & NEXOWARE DocBee ITSM test
We will inform you.
Would you like to speak? Give us a call at +49-731-140399-0.
