Build agents that truly understand your IT operations.
- Advantages
Not a generic AI tool. An agent designer built on your systems.
External AI tools don’t know your systems, processes, and customers. The NEXOWARE AI Agent Designer builds agents that are directly embedded in your systems – and make decisions based on a complete picture of your data, processes, and customers.
Agents who know your IT team.
Tickets, contracts, customer data – your agents work within the full context of your systems. Not on a generic model.
Bring your first agent directly into the operation.
In the visual interface, you can configure your first agent in 20 minutes – and see the result today.
Human in the Loop
You decide when your agent acts autonomously and when your team decides. Your governance decision.
Your data, your model, your control.
Your agents run on NEXOWARE LLMs in Europe – GDPR compliant.
Define the goal. Link the data. Deploy the agent.
In the visual, no-code interface, you describe what your agent should do, select the relevant data access points – ERP, ITSM, documents – and configure the decision framework. No developer, no IT project. Your first productive agent is up and running the same day.
- Visual configuration without a single line of code
You decide when the agent acts – and when your team acts.
You define the framework within which your agent makes autonomous decisions. Complex incidents requiring expertise are routed to the right person at the right time – seamlessly handed off and fully documented.
- Autonomy levels can be individually configured for each agent.
- Agents orchestrate a continuous process chain
- Escalation to the right person at the right time
No generic AI tool can replace an agent who knows your processes and systems.
ChatGPT doesn’t know your tickets, contracts, and customers – without system context, AI remains a conversation partner, not a process handler.
The AI Agent Designer builds agents that live directly in your systems and react autonomously as soon as a trigger is activated.
- Full context from ERP, ITSM and documents – not a generic model
- Autonomous triggers directly from the system – no manual activation required.
- Customer data remains within your infrastructure
Build AI Agents yourself: without code, with full context and under your control
With the Nexoware AI Agent Designer you create your own AI agents for your company – without a developer and without an implementation project. In a visual no-code interface, you define the identity, context and tasks of your agents and equip them with the appropriate functions. Since your agents know the context from ERP, ITSM and Shop, they work the way your company works. You decide when an agent acts autonomously and when your team takes over.
- Create your own agents in minutes
- Define identity, context and tasks
- Activate functions depending on the application - from e-mails to performance entry
- Set actions, limits and autonomy
- Keep business data in Europe under your control
You want an agent – but don't want to build one yourself?
NEXOWARE AI Agents cover the most common processes of IT providers: ticket management, billing, onboarding. Connect systems, activate agents – go live the same day.
- Integration
Your agents work with your IT.
The AI Agent Designer connects to the systems your IT team is already working on. No silos, no interface projects.
- PACKAGES
Find your Melvin package.
Start with the package that suits your business – and scale as you grow.
Overview of all packages.
Choose the package that suits your business – and expand it at any time.
AssistIndividual hotline for IT support, ticket creation, callbacks |
ServiceMultiple hotlines for IT support, ticket creation and callbacks are available. |
Service ProMultiple IT support hotlines with expert knowledge, ticket creation and callbacks |
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Functionality |
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| Ticketing system, callbacks | |||
| Telephone IT support by AI agents | |||
| 24/7 availability | |||
| Individual phone number | |||
| Call Recognition | |||
| Caller reporting: Number of calls | |||
| Parallel operation of multiple hotlines | |||
| Individual voice and greeting | |||
| Reporting for each customer | |||
| Transcriptions for service optimization | |||
| 5-star call quality rating | |||
| Knowledge database | |||
| information | 100 included minutes. Unlimited number of concurrent agents. Minimum contract term of 12 months. | 1,000 included minutes. Unlimited number of concurrent agents. Minimum 12-month contract term. | 2,000 included minutes. Unlimited number of concurrent agents. Minimum contract term of 12 months. |
Already included in selected licenses.
As an existing NEXOWARE customer, you can use AI Platform, AI Agent Designer, and AI Agents at no extra cost. Activation is being rolled out gradually – find out if you’re ready to go today.
Product presentations, training courses and consultations: Our webinars!
Product presentation
Introducing the AI Agent Designer! Request a free, no-obligation appointment now.
- References
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- FAQ
Frequently asked questions about the AI Agent Designer.
What is the difference between ChatGPT and the AI Agent Designer?
ChatGPT doesn’t know your tickets, your contracts, or your customer data. The AI Agent Designer builds agents that work directly within your system and understand your specific context. This isn’t AI chat—these are autonomous processes that get the job done.
How long does it take to set up the first agent?
The AI Agent Designer is not an implementation. You configure your first agent in the visual interface – no developer, no implementation project, no IT ticket. If you start today, your first agent will be up and running today. Alternatively, ready-made AI agents are available, built on best practices and ready to activate immediately.
How much control do I have over what the agent does?
You retain full control. Every agent acts only within the rules you define. Every action is visible in the log. You can stop, pause, or correct them at any time. No agent makes decisions outside your defined framework.
What happens to our customer data?
Data sovereignty is an integral part of the AI Agent Designer’s architecture, not an afterthought. You decide which model your agents use: NEXOWARE LLMs in Europe, a custom model on your infrastructure, or a certified third-party provider. Your customer data does not train an external model.
Get in touch now & test the NEXOWARE AI Agent Designer
We will get back to you as soon as possible.
Would you like to speak to someone personally? Call us at +49-731-140399-0.