AI agents configured for your processes.
NEXOWARE AI Agents are ready-made AI agents for IT providers’ processes. No setup, no training, no waiting time.
- Advantages
No generic agents – but agents that understand your processes.
Each agent brings knowledge gained from development, pilot projects, and real-world optimization cycles at IT providers.
Agents who know your systems, processes, and data.
Your agents make decisions within the full context of your systems – tickets, contracts, customer data. Not based on generic models.
Ready to use
Human in the Loop
Each agent comes with the appropriate level of autonomy for their process. Billing processes obtain approvals. Communication flows smoothly.
Your data, your model, your control.
Your agents run on the NEXOWARE LLM – entirely within Europe. Your business data never leaves the NEXOWARE infrastructure.
- Full context. Real decisions.
Activate the agent who will take over your process today.
Each agent is geared towards a specific process at IT providers – and works directly within your existing systems.
Ticket-Triage Agent
It analyzes incoming tickets by priority, category, and required skill – and automatically routes them to the right technician. No manual sorting, no lost requests.
Service-Text Agent
It records technician times and activities performed directly during the ongoing operation – automatically and seamlessly, without manual input.
Billing agent
Provided IT services are structured and converted into billable items – entirely from the ticket context, without any rework.
Spelling correction agent
Automatically improve the spelling of technical ticket content and error messages into understandable customer language – before they reach the customer.
AI Voice Agent
It takes over and automates the IT hotline routine – autonomously, around the clock. Customers receive help in seconds, your team gains time for value-adding projects.
AI Agents for IT Providers: Automated, Contextual, and Transparent
The NEXOWARE AI Agents support your business with recurring tasks and execute processes based on your business data. From structuring incoming e-mails to billing documented work to customer-friendly service descriptions – the agents reduce manual effort and relieve your team. You’ll be in control of autonomy level, releases and processes.
- Automatically prepare documented work for billing
- Analyze incoming emails and enrich operations in a structured way
- Convert technical activities into customer-friendly service descriptions
- Determine autonomy level to match the process risk
- Transparently understand and control agent activities
No suitable agent available?
With the AI Agent Designer, you can build your own agent – no developers, no IT project required. Ready to use in 20 minutes.
No setup, no training – first deployment on the same day.
NEXOWARE AI Agents start using the context already present in your systems. You select the agent, connect your systems – and it works. No implementation project, no external budget, no training time.
- Industry intelligence from real-world deployments at IT providers
- Direct access to ERP and ITSM data from day 1
- As your volume grows, you activate more agents – no new position.
Your agents work together – as a seamless process chain.
The ticket agent hands off to the IT support agent, who then hands off to the invoice agent. Each agent is aware of the previous agent’s context. No loss of information, no manual transition.
- Agents hand off seamlessly with full context
- Every handover between agent and human is logged.
- Risky decisions always end up with the right person.
- PACKAGES
Find your Melvin package.
Start with the package that suits your business – and scale as you grow.
Overview of all packages.
Choose the package that suits your business – and expand it at any time.
AssistIndividual hotline for IT support, ticket creation, callbacks |
ServiceMultiple hotlines for IT support, ticket creation and callbacks are available. |
Service ProMultiple IT support hotlines with expert knowledge, ticket creation and callbacks |
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Functionality |
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| Ticketing system, callbacks | |||
| Telephone IT support by AI agents | |||
| 24/7 availability | |||
| Individual phone number | |||
| Call Recognition | |||
| Caller reporting: Number of calls | |||
| Parallel operation of multiple hotlines | |||
| Individual voice and greeting | |||
| Reporting for each customer | |||
| Transcriptions for service optimization | |||
| 5-star call quality rating | |||
| Knowledge database | |||
| information | 100 included minutes. Unlimited number of concurrent agents. Minimum contract term of 12 months. | 1,000 included minutes. Unlimited number of concurrent agents. Minimum 12-month contract term. | 2,000 included minutes. Unlimited number of concurrent agents. Minimum contract term of 12 months. |
Already included in selected licenses.
As an existing NEXOWARE customer, you can use AI Platform, AI Agent Designer, and AI Agents at no extra charge under the Fair Use Policy. Activation is being rolled out gradually – find out if you’re ready to go today.
Product presentations, training courses and consultations: Our webinars!
Product presentation
We would be happy to present our pre-built AI agents to you in detail! Request a no-obligation appointment now.
- References
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- FAQ
Frequently asked questions about NEXOWARE AI Agents.
We have enough staff – why do we need agents?
Your staff spends time every day on tasks that don’t create customer value. Your team stops managing the business – it starts driving it. That’s the difference between an IT provider that manages routine work and one that grows its business.
Is this worthwhile for our IT team?
The question isn’t what an agent costs. The question is what value your team creates when it stops doing routine work that no client pays for. We’d be happy to work that out together.
What happens to our customer data?
Your agents run on the NEXOWARE LLM – entirely operated in Europe. Your business data never leaves the NEXOWARE infrastructure. We don’t store it, and we don’t train any models with it.
Get in touch now & test NEXOWARE AI Agents
We will get back to you as soon as possible.
Would you like to speak to someone personally? Call us at +49-731-140399-0.