It's the end of the working day. Your Hotline is still available.
Melvin accepts the call, if nobody can answer it. He asks, until it is clear what it is about, and puts the Ticket directly in your System. Customers can get help in seconds, your Team win time for value-adding projects.
- Your advantages with Melvin:
Excellent Service with the speed and precision.
Melvin the KI-phone adoption for system houses. Outside your service times, in the case of occupied lines, and if colleagues fail, take any call, after asking in a structured and makes use of it in a clean, documented process. Your Team finds the next Morning, fully pre-qualified Tickets, which have to be processed by the technology just yet. He is always available and will answer calls without having to wait, even in the case of several simultaneous conversations. Through targeted questions to lack of information about Melvin captures all the relevant Details directly in the conversation, and thus reduces unnecessary questions in the further Support the process.
- What Melvin can
This is how a call with Melvin works
Melvin takes incoming calls, identified the issue, resolves on its own, documented, and passes it to the right Team, without interruption to the System, without the need for manual rework.
Discharge
Routine calls are completed before you are a burden to the Team, with noticeably less phone revenue directly to the implementation.
Always available
Guaranteed availability and instant call – even when at the same time an incoming Call.
Deep Connectivity
About NEXOWARE Connect Melvin communicates directly with ERP and ITSM Tickets will be fully applied automatically, no interruption to the System.
DSGVO-compliant
Hosting exclusively in certified data centers in Europe. Development and operating strictly according to the DSGVO and the AI Act.
From answering the call to the completed ticket – fully automated.
Melvin accepts the call, checks the identity of the caller based on the master data in the ERP. Melvin adopts the incident and asks, until the objective is complete.
In the case of complex incidents it captures all the relevant information, the Ticket included in the interview Protocol automatically in the ITSM and passes seamlessly to the correct Team.
- Less manual call acceptance outside of the service times
- Fully automatic ticket system with call details in the ticket system
- Caller detection in ERP stored phone number
- Use cases:
Melvin takes over the shift, which no one wants to make
A Melvin for all of your customers
Melvin fits your level of service at: as a smart reception qualified, he calls and directs them specifically.
With clients ability to manage multiple customer environments in a Central instance – each with individual Branding and its own Reporting.
- Integrations
Seamless Integration into your systems
Melvin is connected via NEXOWARE Connect natively with ERP and ticket system – it uses master data and creates Tickets. No integration project, no interruption to the System.
- Packages
Find your Melvin package.
Start with the package that fits your operation and scale when you’re growing.
AssistIndividual Hotline for IT Support, ticket system, callbacks |
ServiceSeveral Hotlines for IT Support, ticket system and call-back available |
Service ProSeveral Hotlines for IT Support, with expert knowledge, ticket system, and callbacks |
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Scope of function |
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| Ticket System, Callbacks | |||
| Qualified Call Acceptance | |||
| 24/7 availability | |||
| Individual Number | |||
| Call-Detection | |||
| Caller Reporting: number of calls | |||
| Parallel operation of several Hotlines | |||
| Individual voice and greeting | |||
| Reporting for each client | |||
| Transcriptions for Service optimization | |||
| 5-Star Call Quality Assessment | |||
| Knowledge database | |||
| Information | 100 Inclusive Minutes. Unlimited number of parallel agents. Min. 12 Months Duration. | 1.000 Inclusive Minutes. Unlimited number of parallel agents. Min. 12 Months Duration. | 2.000 Inclusive Minutes. Unlimited number of parallel agents. Min. 12 Months Duration. |
Not sure which package is right for you?
Each organization has different requirements. Our Team will show you in a short conversation, like Melvin suits you.
Product presentation, training, and consulting: Our webinars!
Product introduction
We provide you with the AI Voice Agent Melvin! Request an appointment.
- References
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- FAQ
The most common questions about Melvin.
My customers are willing to accept an AI agent on the phone?
In the IT environment, the quick solution, not the channel counts. Melvin offers immediate help instead of music on hold – by a professional Voice-Branding the interaction of sounds, of course, and competent. Your customers will experience better Service, not less.
Can I use Melvin outside of the 1st Level IT Support?
Yes. For requests outside of the Desktop Support analyst Melvin acts as an intelligent reception: He shall take up the matter, creates a Ticket in the ITSM and forwards the transaction to the right person, without loss of information.
The connection to our existing systems is time-consuming?
No. About NEXOWARE Connect Melvin can be NEXOWARE c-entron ERP and NEXOWARE ITSM linked to attacks on existing master data and writes Tickets directly in the Workflow. No separate integration project, no interruption to the System.
How to ensure your customer data is in dealing with an AI agent?
Hosting and operations are carried out exclusively in certified data centers in Europe. Development and operation are strictly aligned to the DSGVO and the AI Act, data security is not an add-on module, but part of the architecture.
Contact us now & Melvin test
We will inform you.
Would you like to speak? Give us a call at +49-731-140399-0.